Duke Energy Light Repair
Reporting light requests is now easier with our Street & Area Light Repair tool. This tool allows you to contact us to identify light issues and outages, request new light installations, and receive updates on your repair’s status.
Why use the tool?
- To report a broken streetlight or fixture
- To request a new light or LED lighting
- To report a light that is too dim or too bright
Please note: If the light you are reporting is creating a hazardous condition, you should call us immediately at 800.769.3766 or call 911.
Identify the location
Using the tool, you have the ability to search an address, business name, cross street, or even a pole number to mark the light you would like to be repaired. Want a closer look or at the exact location? Check out Street View or Location options.
Tell us about the light
Once you identify the light’s location, you will be asked to select the option that best describes the issue occurring, as well as your observations. Is the light always on? Is there an obstruction? Is the light quality poor? Are you requesting a new light? Let us know.
Follow up and status updates
As we get started on your request, we may need to contact you to clarify some details. When providing your contact details, you can also opt to receive updates on restoration times and get notified when the request is complete.
How to report a light repair:
Visit duke-energy.com/OutdoorLightingRepair to make a request, get repair notifications and check your repair status, or call customer service at 800.700.8744.
